Shipping & Delivery

Free shipping is provided for orders that total $50.00 or more (product cost, before tax and freight). Smaller orders will be charged $5.00 shipping and handling.

We ship all products ordered within 1-2 business days. We do NOT ship outside the United States (not even to Canada). Orders ship Monday through Friday. We don’t ship on weekends or holidays. Orders placed before 12 pm ET will be shipped the same day. Orders deliver by 8 pm (local time) to most addresses.

Returns and Refunds

Returns

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange (less shipping costs). Please see below for more information on our return policy.

Return Process

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.  To return an item, please email customer service at help@cacaovits.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

  • CacaoVits
  • Returns – RMA #
  • 32 Shoal Dr E
  • Vallejo, CA 94591 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions   

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

707-652-5375 or help@cacaovits.com

Terms & Conditions

By using this website, you agree to the terms and conditions stated below. You agree to keep any login names or passwords safe. This website and its contents are for general information only and do not comprise any form of medical advice, diagnosis or treatment. You agree that you will not rely on us for medical advice; we are not doctors, do not know your medical history, and cannot give such advice. If you have questions about your specific situation, consult your physician or healthcare provider. If you have more specific questions about our products that are not answered here, please feel free to call us at 800-555-1212

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cacaovits.com (the “Site”).

Personal Data – Collected?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Data.”

Device Data Collected (using the following technologies):

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Personal Data – Usage?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Data that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Personal Data – Shared?

We share your Personal Data with third parties to help us use your Personal Data, as described above. For example, we use WooCommerce to power our online store. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads

– Google: https://www.google.com/settings/ads/anonymous

– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident or a resident of California, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

California consumers can learn more about your rights under the CCPA here.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at help@cacaovits.com, or by phone at 707-652-5375, or by mail using the details provided below:

  • NutriFoods dba CacaoVits
  • 32 Shoal Dr E
  • Valleo, CA 94591